Restoration Capability Upgrade

Dramatic weather disturbances can leave thousands without power and requires prompt actions to ensure timely power restoration. A client had numerous challenges with their restoration efforts, resulting in inaccurate Estimated Time of Restoration (ETR) and low SAIDI results.

BTC performed a thorough assessment of the client’s As-Is business processes, and we determined 4 priority areas that were vital to improving restoration capabilities:

1. Damage Assessments

BTC developed the Damage Collector Application to facilitate efficient field assessment of system damage post-storm, aiding outage management and restoration planning. Improvements include transitioning to phone-based data collection, utilizing ESRI technology for enhanced assessment, and streamlining data input processes. Benefits encompass reduced outage durations, accurate customer impact identification, improved restoration productivity, and heightened customer satisfaction.

2. Restoration Resource Allocation

We established this initiative to revamp resource planning capabilities to swiftly allocate restoration resources during storms. The existing Excel-based forecasting system poses limitations, requiring manual intervention and lacking summarization. We transitioned the client from a segmented process to a streamlined process by developing and implementing a robust database application within the Emergency Response Management System, enabling quicker forecasting, improved resource allocation, and enhanced forecasting accuracy for better storm response.

3. Crew Transfers

We introduced a database solution to automate and expedite the resource transfer process during storms. Previously reliant on manual Excel-based forms, the new solution features early resource alerts, efficient transfer processes, and enhanced planning and scheduling for improved restoration efficiency.

4. Incident Management System (IMS)

BTC revamped the client’s storm response management with industry-standard emergency management frameworks. It establishes consistent processes for managing various emergencies and aims for repeatable performance outcomes such as reduced storm-related outage durations, enhanced customer satisfaction, and optimized response costs. Key benefits include a standardized approach to emergency management, alignment with external stakeholders, and reduced effort in producing response plans and status reports.